Sales FAQ's

How can I place an order?
Outside of the USA, please contact your local distributor to purchase our products.

Inside the USA, the easiest method to purchase our products is through our website. You can also order by phone Monday-Friday, 8 AM-5 PM MST.
International/Local +1.435.792.4700

We also offer ordering by email or fax:

E-mail: sales@apogeeinstruments.com

Fax: 435.787.8268

If ordering by email or fax, please include the following information:

  • shipping address
  • billing address (if different from shipping)
  • phone number
  • return fax number
  • e-mail address (helpful if you would like your UPS tracking number sent to you)
  • credit card number, expiration date, and cardholder name

Orders placed by fax will be confirmed by fax or e-mail within 48 hours of receipt.

How soon can you ship?
Our standard lead time to ship is 1-2 business days unless otherwise indicated on the product page. Custom orders generally ship within 1-2 weeks. If you need a rush order, we can work with you. Please call us directly during business hours.
Do you accept international orders?
Yes. We encourage our International customers to order through the distributor in their country. If we do not have representation in your country, you may contact us to order. All tariffs and taxes will still apply.
Do you accept university purchase orders?
Yes. Simply fax the PO to 435.787.8268.
If I order online, how do I know you received my order?
Shortly after you submit your purchase an automatic e-mail confirmation will be sent to you. If this email is not received, please notify us.
How do you calculate shipping costs?
For domestic orders, we use UPS Ground or 3-Day Select, depending on your location (Next Day and 2nd Day Air are also available). For international orders, we use UPS Worldwide Standard, Expedited, and Express.
We provide an e-mail confirmation with a tracking number so you can check the progress of your shipment. We can arrange to use the shipping company of your choice although additional fees may apply.
Actual cost is based on size, weight, package value (we insure for the full amount of the order), and your distance from Logan, UT (84321). The e-store automatically adds shipping charges to orders. Orders placed by fax will be confirmed with shipping costs.
What credit cards do you accept? When I place an order, when will my card be charged?
We accept Visa, MasterCard, Discover, or American Express. Credit cards are charged the day of shipment.
What are your payment terms?
Typically customers choose to pay with a credit card. We will need to have three on-time payments before we can accept purchase order terms for all companies excluding domestic universities. Payment terms on Purchase Orders are Net 30. If you have any questions about your account's terms please contact us at sales@apogeeinstruments.com or call us at 435.792.4700.
How do I request a written quote or proforma invoice?
Fill out our Request For Quote form by clicking here or email your request to sales@apogeeinstruments.com.
What is your return policy?
We will accept returns within 30 days of purchase as long as the product is in new condition. There will be a 10 percent restocking fee for all returns. The PS series spectroradiometers are non-refundable. For more information on returns and warranties please see our terms, or call customer service at 435.792.4700.
How is my personal information used by Apogee?
Apogee Instruments, Inc., has a commitment to your privacy. Please see our Privacy Policy, which has information about our privacy practices for our website.
Do I need to order a sensor to go with my Apogee meter?
No. All Apogee meters (MO, MP, MQ and MU series) either have sensors built into the meter or attached via two meters of cable.

If you order a sensor only (SI, SO, SP, SQ, SU series) you will need to have your own data logger (or, depending on the sensor, a voltmeter) to collect information from the sensor.