How can I place an order or receive a quote?
Outside of the USA, please contact your local distributor to purchase our products.
Inside the USA, the easiest way to purchase our products is through our USA webstore.
To request a quote:
Fill out the Online Quote Request Form>
If requesting a quote by email, please include the following information:
- shipping address
- billing address (if different from shipping)
- phone number
- email address
- products of interest
After you receive a sales order, quotation, or pro forma invoice please pay using our secure payment gateway that can be found here: https://www.apogeeinstruments.com/payments/
For technical sales support by phone, call (435) 787-8268 during our office hours Monday-Friday, 8 AM-5 PM MST.
How soon can you ship?
Items in stock generally ship within 1-2 days and shipping terms are CPT destination. Items not in stock will ship within 2-3 weeks. Large quantity or custom orders generally ship within 2-3 weeks. Please call us directly during business hours with any questions regarding stock levels or rush orders. Our phone number is + 1.435.792.4700.
Do you accept international orders?
Yes. We encourage our International customers to order through the distributor in their country. If we do not have a distributor in your country, you may contact us to order. For all international web sales and quotes, tariffs and taxes may not be included in the cart or on quotes but will still need to be paid by the buyer upon receipt. Failure by the customer to pay importation duties may result in the product being returned to Apogee, additional charges being assessed for return shipping to the customer, and/or having the product discarded by the shipping company.
International distributor quotes/prices may be higher than quotes or web prices directly from Apogee due to tariffs, duties, shipping, taxes, and/or other fees already being included in the price.
Do you accept university purchase orders?
Yes. Simply email the PO to email@example.com
What if I am exempt from paying sales tax?
Apogee automatically collects sales tax for certain states (Utah, Indiana) on our webstore and when purchasing direct. If you are exempt from paying sales tax, please contact Apogee directly to purchase. You will need to provide your sales/use tax exemption certificate for us to keep on file. After this initial purchase, we can set your online account to automatically exempt you from taxes when purchasing through our online store and for future direct purchases.
If I order online, how do I know you received my order?
Shortly after you submit your purchase an automatic e-mail confirmation will be sent to you. If this email is not received, please notify us.
What credit cards do you accept? When I place an order when will my card be charged?
We accept Visa, MasterCard, Discover, American Express, Diners Club.
If your order is placed online, your card will be charged the same day or next day. Payments submitted through our secure payment gateway (https://www.apogeeinstruments.com/payments/) will be charged the day payment is submitted.
How do you calculate shipping costs?
Actual cost is based on size, weight, and your distance from Logan, UT (84321). The webstore automatically adds shipping charges to orders. Orders placed by fax or email will be confirmed with shipping costs. UPS will provide an e-mail confirmation with a tracking number so you can check the progress of your shipment.
We can arrange to use the shipping company of your choice although additional fees may apply.
For domestic orders, we use UPS Ground (Next Day, 2nd Day, and 3rd Day are also available).
For international orders, we use UPS Worldwide Standard, Expedited, and Express.
What are your payment terms?
Typically, customers choose to pay with a credit card on the website or at https://www.apogeeinstruments.com/payments/
We will need to have three on-time payments before we can accept purchase order terms for all companies excluding USA universities. Payment terms on Purchase Orders are Net 30. If you have any questions about your account's terms please contact us at firstname.lastname@example.org or call us at 435.792.4700.
We can also accept payment by pre-paid wire transfer to our account. Please email us for details.
How do I request a written quote or proforma invoice?
Fill out a Request for Quote Form or
Email your request to email@example.com
What is your return policy?
We will accept returns within 30 days of purchase as long as the product is in new condition. There will be a 10 percent restocking fee for all returns. The PS series spectroradiometers are non-refundable. For more information on returns and warranties please see our terms, or call customer service at 435.792.4700.
How is my personal information used by Apogee?